Send our team a note including the phone number you used to verify yourself on the Real app. You can do this by selecting the chat bubble on the bottom right of your screen. We'll be glad to update our system on your behalf.

Alternatively, if you remember what phone number the Real team has on file for you and that number can receive SMS messages.

Once your mobile number on file at Real and the number you use to verify match, follow the below steps:

  • Uninstall the Real app on your device

  • Reinstall the Real app on your device

  • Input the phone number that Real's team has on file for you as your mobile number to verify.

  • Receive the 4 digit verification code via SMS

  • Input the 4 digit verification code into your Real app where prompted.

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