Ensure the ReadyConnect Concierge (formerly Opcity) mobile app is installed on your phone and notifications are properly turned on.
Once the mobile app is installed on your phone, open it up and log in to your account using the same credentials you use on desktop. Once you’re logged in, tap the gear icon in the bottom right corner to pull up the ‘Settings’ screen. From there, tap ‘Notification Mode’ and make sure you have the ‘Mobile Push Notification’ option checked.
If you are using an iPhone, the banner style should be set to "persistent" and show previews should be set to "always."