App Guide FAQs

App setup & troubleshooting, listings search, CRM, chats, tasks, community, leads

20 articles in this collection
Written by Lauren Ford (she/her/hers) and Dan Azic

How to use your dashboard

Track your business, from transactions to revenue share to equity

Written by Dan Azic
Updated over a week ago

How do I see my previous chats and messages from Support?

Think you have to start a new chat every time you want to reply to us? Think again.

Written by Lauren Ford (she/her/hers)
Updated over a week ago

How do I Download the App to My Phone?

Where you can get your Real App

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Where do I find the E&O Insurance Policy?

E&O Insurance policy

Written by Lauren Ford (she/her/hers)
Updated over a week ago

I have the wrong app!

Sometimes you might end up assigned to another agent with the client version of the app. We can help!

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Getting a higher percentage on Your Real Profile

It is possible to get more points on your profile. Just ask yourself these questions.

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Real's Print Portal FAQs

With discounts ranging from 20% to 40%, and free shipping, Real’s Print Portal makes shopping for marketing materials easy.

Written by Dan Azic
Updated over a week ago

Can I access the Real app from my computer?

What features are available via Desktop

Written by Lauren Ford (she/her/hers)
Updated over a week ago

General App Setup & Troubleshooting

I Can't Open the App

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Problems Logging In

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Clearing the App Cache

Sometimes clearing the cache in your app solves the problem :)

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Listings Search

Real Info: IDX in Property Feeds

Realtime MLS IDX Feeds

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Real Info: Using the Search Feature

Listings Search Filters

Written by Lauren Ford (she/her/hers)
Updated over a week ago

CRM

How to Set Up Zillow Tech Connect

Receive your Zillow and Trulia leads right in REAL's CRM

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Community

How do I refer an agent to Real using my Real app?

Start earning bonuses for sending your colleagues to Real. The more agents your refer, the more $$$ you can earn.

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Additional Tools

My Real ID

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Comparative Market Analysis (CMA) FAQs

Learn about Cloud CMA, how to activate your account, how to generate CMA reports, how to edit the reports and update Cloud CMA settings.

Written by Lauren Ford (she/her/hers)
Updated over a week ago

Leads on the Real platform

How am I notified about new leads?

Written by Lauren Ford (she/her/hers)
Updated over a week ago

How do I update my service area zip codes on my Real app?

Written by Lauren Ford (she/her/hers)
Updated over a week ago

How many ZIP codes can I submit to receive leads in?

Written by Lauren Ford (she/her/hers)
Updated over a week ago